Refund policy

SABLEWOOD CO. — Return & Refund Policy

We want you and your dog to be happy with your order. Eligible items may be returned within 14 calendar days of delivery.

Return eligibility
To qualify for a standard return, items must be unused, unworn, unwashed, undamaged, and returned in their original condition and packaging. Proof of purchase may be required.

Treats and consumable products
Opened treats, food, and other consumable products are final sale and cannot be returned for change-of-mind reasons. If a consumable item arrives damaged, defective, incorrect, or otherwise materially different from what was ordered, contact us so we can review the issue.

Animal Crunchers product-specific exception
Animal Crunchers All Natural Baked Biscuits — both the 3.5 oz and 12 oz sizes — are not eligible for change-of-mind returns, whether opened or unopened, for orders placed at or after the date and time this exception is published. If your order arrives damaged, defective, incorrect, or otherwise materially different from what was ordered, contact us so we can review the issue. Orders placed before this exception was published remain subject to the return terms in effect when the order was placed.

Starting a return
Before sending anything back, contact us at support@sablewoodco.com with your order number and reason for return. Do not send a return directly to a supplier or to an address shown on the original shipment unless we specifically instruct you to do so. Approved returns will be provided with the appropriate return instructions and return destination.

Return shipping
For normal returns or change-of-mind purchases, the customer is responsible for return shipping costs. If we confirm that an item was sent incorrectly, arrived damaged, or is defective, SABLEWOOD CO. will provide or arrange an appropriate resolution, which may include return shipping where required.

Damaged, defective, or incorrect items
Please contact support@sablewoodco.com as soon as possible after delivery and include your order number and clear photos of the item and packaging where relevant. We will review the issue and provide the appropriate next steps.

Refunds
Once an eligible return is received and reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it has been issued.

Original shipping charges are generally non-refundable for standard returns unless the return results from an error on our part or applicable law requires otherwise.

Exchanges
If you need a different size or variant, contact us at support@sablewoodco.com. Availability cannot be guaranteed, so in some cases the fastest option may be to return the eligible item and place a new order.

Questions
For return or refund assistance, contact:

SABLEWOOD CO.
support@sablewoodco.com

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection law.